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Ideas worth sharing.

Practical advice on job search, hiring, and building careers in Retail & Tech/IT across Europe.

Our story
June 2026
Why we started Set & Match
Two recruiters, two markets, one shared frustration. The honest version of why we decided to do things differently.
Read the story →
Retail
July 2026
Store Managers: the retail superheroes we never thank enough.
You carry a team, a culture, targets and the full customer experience. Here's why your role is worth more than you think.
Read the article →
Retail · FR
Juillet 2026
Store Manager : le super-héros du retail qu'on ne remercie jamais assez.
Vous portez une équipe, une culture, des objectifs et une expérience client. Voici pourquoi votre rôle vaut plus qu'on ne le dit.
Lire l'article →
GTM
July 2026
5 mistakes GTM candidates make in interviews
The best GTM candidates don't arrive with more answers — they arrive with more clarity. Here's what separates them from the rest.
Read the article →
GTM & Recruitment · Set & Match Insights

5 mistakes GTM candidates
make in interviews

(and how to avoid them)

We've sat across the table from hundreds of SDRs, AEs, CSMs and GTM leaders. The same five mistakes come back again and again — and they have nothing to do with talent or experience.

GTM Candidates 4 minute read For SDRs, AEs, CSMs and GTM leaders
Clarity beats charisma.

The best GTM candidates don't arrive with more answers. They arrive with more clarity.

Interview performance in Go-To-Market roles rarely comes down to a lack of experience. Most candidates we meet have done the job, hit their numbers and can talk fluently about their pipeline. What separates the ones who get the offer from the ones who don't is not what they know — it's how they present what they know.

Here are the five mistakes we see most often, and what to do instead.

Describing what you did, not what you produced.

"In charge of" and "responsible for" describe a job title. They don't describe an outcome — and outcomes are what a recruiter is actually trying to evaluate.

"I was in charge of business development for the EMEA region."

"I opened 3 markets in 18 months and generated €1.2M in pipeline. Two of the signed accounts still represent 40% of revenue today."

A recruiter can't evaluate what they can't measure. Prepare your numbers — not to impress, but to be legible.

Having questions, but no opinions.

The best GTM candidates don't arrive in sponge mode. They arrive with a point of view.

"I tested your onboarding. There's a step that creates friction — here's what I noticed."

"Your pricing page raises a question the rest of the site doesn't answer."

This isn't arrogance. It's exactly the profile you're looking to hire: someone who analyzes, has opinions, and acts. Arriving without a point of view already says something about how you work.

Confusing "I love human connection" with a skill.

That's a prerequisite, not an argument. What companies actually want to hear is your method.

What companies want to hear is your method.

How you qualify a lead.

How you manage a long sales cycle with multiple decision-makers.

How you handle a "no."

Warmth isn't told — it's felt. What gets told is your process.

Asking comfort questions instead of substantive ones.

"What's the culture like here?" · "How does onboarding work?"

These are legitimate questions. They're just not questions that leave a mark.

"What's the main growth barrier this role is meant to address?" · "What's your retention rate, and what do you think is dragging it down?"

It signals one simple thing: you're already thinking in outcomes, not comfort.

Trying to please rather than to match.

A 15-person startup and a 300-person scale-up don't expect the same things around autonomy, tolerance for ambiguity, or decision-making speed.

If you smooth out your pitch to avoid ruffling any feathers, you become indistinct. And indistinct means replaceable.

Candidates who convince know what they want — and say it clearly. Paradoxically, that's exactly what makes them desirable.

What GTM recruiters actually look for.

GTM recruiters look for profiles who think in impact, have a precise method, and know what they want.

🎯

Impact

You focus on outcomes, not activities.

📊

Method

You have a repeatable way of getting results.

💬

Opinions

You think critically and challenge wisely.

Clarity

You communicate your thoughts with confidence.

The more specific you are, the more convincing you become.

Hiring in GTM? Looking for your next role?

We connect ambitious companies with exceptional GTM talent — and help talented people find roles where they can make an impact.

Prefer email? Contact us at contact@setandmatch.eu

Retail leadership · Set & Match insights

Store Managers:
the retail superheroes
we never thank enough.

You carry a team, a culture, targets and the customer experience, while absorbing a constant flow of daily surprises — including the customer who wants a refund without a receipt.

This reality rarely appears in a job description, a CV or a LinkedIn profile.

And yet, this is exactly where the true value of the role lies, for candidates and employers alike.

Retail leadership 5 minute read For retail talent, HR and operations leaders
Great retail starts with the right leader.

Running a store now means running a business.

The job is no longer limited to opening the store, building the rota and delivering the sales target. A modern Store Manager combines commercial leadership, people management, customer experience, stock control, data analysis and omnichannel execution, often in the same hour.

Over the past decade, the scope of store leadership has expanded faster than the resources around it. Stores are more connected, customers expect more and margins are tighter. The manager is the person expected to turn all of that complexity into a clear plan for the team.

Commercial
Owning performance, KPIs and the actions required to move the numbers.
People
Recruiting, coaching and retaining the people who bring the brand to life.
Operations
Keeping the store, stock, service and omnichannel flow working together.

That is why the quality of the manager has such a direct effect on retention, customer experience and performance. They set the tone, create the rhythm and often determine whether a team wants to stay and grow.

A week in retail leaves very little room to breathe.

No single task explains the pressure of the role. It is the pace, the interruptions and the number of decisions that have to be made while the doors remain open and the customer still expects a seamless experience.

A typical week, without the polished version
Monday
Open the store, brief the team, review the weekend, manage absences, chase a late delivery, handle a customer escalation and explain the new weekly target. Before lunch.
Tuesday
Interview a candidate between deliveries, rebuild the rota, follow up on stock issues and coach a team member who needs support, while keeping the commercial floor moving.
Wednesday
Check pricing and merchandising, complete mandatory training, prepare for an Area Manager visit and respond to the latest head office request, usually with very little notice.
Thursday
Cover unexpected absences, manage a delayed delivery, run a management call and complete the reporting that is due first thing tomorrow.
Friday
Close the week, approve hours, finalise the weekend plan, brief the team and begin preparing for the next trading cycle before the current one has even finished.
Saturday
Peak footfall, stretched teams and no margin for error. The manager becomes seller, coach, problem solver and decision maker, often all at the same time.
Sunday
A day off in theory. In practice, there are team messages, last minute changes and a rota that already needs another adjustment.

The job description is only the beginning.

“Deliver the target” may be the headline, but the role is far broader. Strong retail leaders connect people, operations and customer experience so that performance can happen consistently, not just during a good week.

📊

Commercial performance

Reading conversion, average transaction value, units per transaction and NPS, then turning the data into practical actions for the team.

👥

People leadership

Hiring, onboarding, coaching, handling difficult conversations and creating an environment where strong people want to stay.

🛍️

Store operations

Managing stock, availability, merchandising, labour planning and daily priorities without losing control of the trading floor.

💡

Customer experience

Setting the service standard, resolving escalations and helping the team deliver a consistent, human experience at every touchpoint.

📱

Omnichannel execution

Connecting click and collect, online returns, CRM, digital tools and physical store operations without creating friction for the customer.

🤝

Brand standards

Translating brand expectations into daily behaviour and making sure standards remain visible even on the most difficult trading days.

A Store Manager is not simply responsible for a store. They create the conditions in which people, customers and performance can succeed.

And Assistant Store Managers? In many businesses, they are already doing the next job before they receive the title, the recognition or the support that should come with it.

When the system is stretched, the manager becomes the shock absorber.

Good managers compensate. They cover gaps, protect the team and keep the customer experience moving. In the short term, that resilience can look like success. Over time, it becomes unsustainable.

When a manager finally leaves, the impact reaches far beyond one vacancy. Confidence drops, routines break down, the team carries more pressure and the next recruitment becomes urgent rather than considered.

The cycle many retail teams know too well

Pressure rises. The manager compensates. The team feels the strain. Engagement falls. Absence and turnover increase. Recruitment is rushed, onboarding becomes inconsistent and performance weakens further. The solution is not to ask the same people to absorb even more.

Pressure rises
Manager compensates
Team feels it
Engagement drops
Turnover grows
Performance suffers

This is rarely a question of capability. It is what happens when the role, the support and the person are not properly aligned. Getting the recruitment right from the beginning is always less costly than repairing the consequences later.

Retail leadership · Set & Match insights

Store Managers:
the retail superheroes
we never thank enough.

You carry a team, a culture, targets and the customer experience, while absorbing a constant flow of daily surprises — including the customer who wants a refund without a receipt.

This reality rarely appears in a job description, a CV or a LinkedIn profile.

And yet, this is exactly where the true value of the role lies, for candidates and employers alike.

Retail leadership 5 minute read For retail talent, HR and operations leaders
Great retail starts with the right leader.

Running a store now means running a business.

The job is no longer limited to opening the store, building the rota and delivering the sales target. A modern Store Manager combines commercial leadership, people management, customer experience, stock control, data analysis and omnichannel execution, often in the same hour.

Over the past decade, the scope of store leadership has expanded faster than the resources around it. Stores are more connected, customers expect more and margins are tighter. The manager is the person expected to turn all of that complexity into a clear plan for the team.

Commercial
Owning performance, KPIs and the actions required to move the numbers.
People
Recruiting, coaching and retaining the people who bring the brand to life.
Operations
Keeping the store, stock, service and omnichannel flow working together.

That is why the quality of the manager has such a direct effect on retention, customer experience and performance. They set the tone, create the rhythm and often determine whether a team wants to stay and grow.

A week in retail leaves very little room to breathe.

No single task explains the pressure of the role. It is the pace, the interruptions and the number of decisions that have to be made while the doors remain open and the customer still expects a seamless experience.

A typical week, without the polished version
Monday
Open the store, brief the team, review the weekend, manage absences, chase a late delivery, handle a customer escalation and explain the new weekly target. Before lunch.
Tuesday
Interview a candidate between deliveries, rebuild the rota, follow up on stock issues and coach a team member who needs support, while keeping the commercial floor moving.
Wednesday
Check pricing and merchandising, complete mandatory training, prepare for an Area Manager visit and respond to the latest head office request, usually with very little notice.
Thursday
Cover unexpected absences, manage a delayed delivery, run a management call and complete the reporting that is due first thing tomorrow.
Friday
Close the week, approve hours, finalise the weekend plan, brief the team and begin preparing for the next trading cycle before the current one has even finished.
Saturday
Peak footfall, stretched teams and no margin for error. The manager becomes seller, coach, problem solver and decision maker, often all at the same time.
Sunday
A day off in theory. In practice, there are team messages, last minute changes and a rota that already needs another adjustment.

The job description is only the beginning.

“Deliver the target” may be the headline, but the role is far broader. Strong retail leaders connect people, operations and customer experience so that performance can happen consistently, not just during a good week.

📊

Commercial performance

Reading conversion, average transaction value, units per transaction and NPS, then turning the data into practical actions for the team.

👥

People leadership

Hiring, onboarding, coaching, handling difficult conversations and creating an environment where strong people want to stay.

🛍️

Store operations

Managing stock, availability, merchandising, labour planning and daily priorities without losing control of the trading floor.

💡

Customer experience

Setting the service standard, resolving escalations and helping the team deliver a consistent, human experience at every touchpoint.

📱

Omnichannel execution

Connecting click and collect, online returns, CRM, digital tools and physical store operations without creating friction for the customer.

🤝

Brand standards

Translating brand expectations into daily behaviour and making sure standards remain visible even on the most difficult trading days.

A Store Manager is not simply responsible for a store. They create the conditions in which people, customers and performance can succeed.

And Assistant Store Managers? In many businesses, they are already doing the next job before they receive the title, the recognition or the support that should come with it.

When the system is stretched, the manager becomes the shock absorber.

Good managers compensate. They cover gaps, protect the team and keep the customer experience moving. In the short term, that resilience can look like success. Over time, it becomes unsustainable.

When a manager finally leaves, the impact reaches far beyond one vacancy. Confidence drops, routines break down, the team carries more pressure and the next recruitment becomes urgent rather than considered.

The cycle many retail teams know too well

Pressure rises. The manager compensates. The team feels the strain. Engagement falls. Absence and turnover increase. Recruitment is rushed, onboarding becomes inconsistent and performance weakens further. The solution is not to ask the same people to absorb even more.

Pressure rises
Manager compensates
Team feels it
Engagement drops
Turnover grows
Performance suffers

This is rarely a question of capability. It is what happens when the role, the support and the person are not properly aligned. Getting the recruitment right from the beginning is always less costly than repairing the consequences later.

Retail & Recrutement · Set & Match Insights

Store Manager :
le super-héros du retail
qu’on ne remercie jamais assez.

Vous portez une équipe, une culture, des objectifs et une expérience client, tout en absorbant chaque jour une multitude d’imprévus — jusqu’à gérer un client qui veut un remboursement sans ticket de caisse.

Cette réalité est rarement visible dans une fiche de poste, un CV ou un profil LinkedIn.

Et pourtant, c’est précisément là que se trouve la véritable valeur du métier, côté candidat comme côté employeur.

Article · Retail Insights Lecture 5 min Managers terrain & Directions RH
Le terrain décide. Le bon manager transforme.

Être Store Manager dorénavant, c'est diriger une PME… sans en avoir le titre.

Il y a une vérité que tout le monde dans le retail connaît, mais que peu de fiches de poste osent mettre par écrit. Un Store Manager ou un Assistant Store Manager cumule aujourd'hui les responsabilités d'un directeur commercial, d'un DRH de terrain, d'un data analyst, d'un responsable logistique, d'un community manager et, les jours de chance, d'un psychologue agréé.

Ce n'est pas une exagération. C'est l'évolution structurelle du retail depuis dix ans. Avec la digitalisation des points de vente, la pression permanente sur les marges, la montée en puissance de l'omnicanal et des attentes consommateurs qui ne cessent de croître, les équipes de direction magasin ont vu leur périmètre exploser, sans toujours voir leur reconnaissance suivre le même mouvement.

+40%
de responsabilités opérationnelles en 10 ans pour les managers de point de vente
15 à 30
collaborateurs gérés en moyenne par un Store Manager, toutes enseignes confondues
7 sur 10
collaborateurs qui quittent le retail citent leur manager direct comme raison principale, et non le salaire

Ce dernier chiffre mérite qu'on s'y arrête. Il dit que le Store Manager est littéralement la raison pour laquelle les équipes restent ou partent. Il porte la culture, le rythme, la motivation, et quand ça vacille, c'est lui qu'on regarde en premier.

La semaine type d'un Store Manager, et le spoiler : elle se ressemble beaucoup d'une semaine à l'autre.

Pour comprendre l'ampleur du rôle, rien de mieux qu'une semaine concrète. Et ce qui frappe, ce n'est pas la complexité de chaque journée prise isolément. C'est leur répétition, leur densité, et l'absence totale de marge pour souffler.

La semaine type, version non édulcorée
Lundi
Ouverture du magasin, brief équipe, gestion des retards, analyse des chiffres du weekend, appel du régional, livraison non conforme à traiter, client difficile à gérer, objectif de la semaine à communiquer. Sourire imposé.
Mardi
Exactement comme lundi. Avec en plus un entretien de recrutement à caser entre deux livraisons, un planning à corriger pour la troisième fois, et une commande en rupture depuis 10 jours à relancer.
Mercredi
Exactement comme mardi. Une formation e-learning obligatoire que personne n'a faite. Une vérification des affichages prix. Et la visite du régional annoncée 30 minutes avant. Le magasin n'est pas au carré, bien sûr.
Jeudi
Exactement comme mercredi. Deux absences non prévues. Livreur en retard de 3 heures. Réunion de management à distance à 18h. Reportings à finaliser avant vendredi matin.
Vendredi
Exactement comme jeudi. Clôture de la semaine, validation des heures, plannings weekend à boucler, brief équipe pour le samedi, appel siège, et déjà préparer la semaine suivante.
Samedi
La journée la plus chargée de la semaine. Effectifs souvent réduits, flux au maximum. Chaque collaborateur compte. Le Store Manager est en boutique, partout, tout le temps : vendeur, arbitre, pompier et manager en simultané.
Dimanche
Jour de repos, en théorie. En pratique : WhatsApp pro, questions de l'équipe pour demain, email du siège qui "ne peut pas attendre lundi", et ce planning qu'il faut déjà retravailler pour la semaine suivante.

Ce qu'on attend vraiment d'eux, et qu'on dit rarement clairement.

Au-delà du classique "atteindre les objectifs de chiffre d'affaires", les attentes vis-à-vis des managers retail se sont considérablement étoffées. Ce qui suit n'est pas une liste exhaustive. C'est juste… le quotidien.

📊

Pilotage des KPIs

Conversion, panier moyen, TGI, indice de vente, NPS, avec une lecture fine des données et la capacité à déclencher des plans d'action correctifs en temps réel, pas en réunion mensuelle.

👥

Management humain

Recrutement, intégration, montée en compétences, entretiens quotidiens, hebdomadaires, trimestriels et annuels, gestion des conflits, fidélisation des talents dans un secteur où le turnover est structurellement élevé.

🛍️

Excellence opérationnelle

Implantation merchandising, gestion des stocks, taux de rupture, traitement des retours e-commerce en boutique, coordination des click & collect, tout ça en simultané, pendant que le magasin tourne.

💡

Animation commerciale

Mise en place des opérations nationales, initiatives locales, challenges d'équipe, culture de la performance. Il transforme des directives siège en énergie terrain. Ce n'est pas rien.

📱

Transformation digitale

Adoption des nouveaux outils (RFID, tablettes de vente, CRM en boutique), formation des équipes aux usages digitaux, et rôle de relais entre la réalité du terrain et les décisions du siège.

🤝

Ambassadeur de marque

Garant de l'expérience client, de l'image du magasin, de la culture d'entreprise, en toutes circonstances, même quand la livraison n'est pas arrivée et que deux personnes sont absentes.

Un Store Manager ne gère pas un magasin. Il porte une équipe, des objectifs, une culture de marque et toute la pression d'un siège qui veut des résultats pour hier.

Et l'Assistant Store Manager dans tout ça ? Il fait souvent la même chose, en étant le premier arrivé, le dernier parti, le premier appelé le samedi et celui qu'on pense à promouvoir quand il en a déjà marre d'attendre.